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type_genre:"Article in journal"
~isPartOf:"The journal of services marketing"
~subject:"Relationship marketing"
~subject:"USA"
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Relationship marketing
USA
Call centre
8
Callcenter
8
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
India
3
Indien
3
Konsumentenverhalten
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Auslandsverlagerung
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Customer service
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Kundenservice
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Offshoring
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Stress
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United States
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Americans
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Amerikaner
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Arbeitsbedingungen
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Arbeitskräfte
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Arbeitsmobilität
1
Arbeitszufriedenheit
1
Beschwerdemanagement
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Burnout
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Complaint management
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Confidence
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Dienstleistungsberufe
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Dienstleistungsmarketing
1
Dismissal
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Financial services
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Finanzdienstleistung
1
Gesundheitsversorgung
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Health care
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Insurance
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Job satisfaction
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Article in journal
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Ashill, Nicholas J.
1
Carruthers, Janet
1
Holloway, Betsy Bugg
1
Parish, Janet Turner
1
Rod, Michel
1
Sharma, Piyush
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Thirkell, Peter
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The journal of services marketing
Manufacturing & service operations management : M & SOM
5
Industrial relations : a journal of economy & society
4
Harvard-Business-Manager : das Wissen der Besten
2
ILR review : the journal of work and policy
2
Journal of Indian business research
2
Journal of business research : JBR
2
Journal of strategic marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
New technology, work and employment
2
The quarterly journal of economics
2
Academic journal of economic studies
1
Academy of Management journal : AMJ
1
Brookings trade forum
1
Business process management journal
1
Decision support systems : DSS ; the international journal
1
European journal of industrial relations
1
European journal of marketing : EJM
1
European management journal
1
HMD : Praxis der Wirtschaftsinformatik
1
Harvard business review : HBR
1
Human performance
1
Human resource management
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information and organization
1
Information systems management
1
Information systems research : ISR
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
International journal of services technology and management : IJSTM
1
Journal of Asia Business Studies
1
Journal of business economics : JBE
1
Journal of business strategy
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
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ECONIS (ZBW)
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1
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
3
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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