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type_genre:"Article in journal"
~person:"Deepa, M. V."
~subject:"Service quality"
~type_genre:"No longer published / No longer aquired"
~type_genre:"Sammelwerk"
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Deepa, M. V.
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International journal of productivity and quality management : IJPQM
1
Quality management journal : QMJ
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ECONIS (ZBW)
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Exemplary airline service quality is the way forward to secure passenger confidence in air travel : an empirical study in Malaysia
Deepa, M. V.
;
Jayaraman, Krishnaswamy
;
Keloth, Seethal
- In:
International journal of productivity and quality …
32
(
2021
)
3
,
pp. 383-411
Persistent link: https://www.econbiz.de/10012516457
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2
Scale measurements for airline service quality to secure passenger confidence in air travel
Deepa, M. V.
;
Jayaraman, K.
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 31-50
Persistent link: https://www.econbiz.de/10011721855
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