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type_genre:"Article in journal"
~person:"Han, Heesup"
~person:"Merkert, Rico"
~person:"Oliveira, Alessandro Vinícius Marques de"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Airline
34
Fluggesellschaft
34
Air transport
19
Luftverkehr
19
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
9
Dienstleistungsqualität
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Service quality
8
Air passenger transport
7
Beziehungsmarketing
7
Passagierluftverkehr
7
Relationship marketing
7
Airlines
6
Market entry
5
Markteintritt
5
Brasilien
4
Brazil
4
Coronavirus
4
Preismanagement
4
Pricing strategy
4
Business model
3
Competition
3
Customer retention
3
Customer service
3
Data envelopment analysis
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Data-Envelopment-Analyse
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Econometrics
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Environmental management
3
Fusion
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Geschäftsmodell
3
Kundenservice
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Merger
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Umweltmanagement
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Welt
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World
3
passenger loyalty
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9
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Article in journal
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English
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Han, Heesup
Merkert, Rico
Oliveira, Alessandro Vinícius Marques de
Hyun, Sunghyup Sean
6
De Jager, Johan W.
5
Messner, Wolfgang
5
Nikbin, Davoud
4
Park, Eunil
4
Kim, Wansoo
3
Loureiro, Sandra Maria Correia
3
Prentice, Catherine
3
Abbas Mardani
2
An, Myungsook
2
Bin Jusoh, Ahmad
2
Chen, Po-Ju
2
Chua, Bee-Lia
2
Clemes, Michael D.
2
Deepa, M. V.
2
Dominic, P. D. D.
2
Dresner, Martin
2
Golmohammadi, Davood
2
Hussain, Rahim
2
Ishak Ismail
2
Jehn, Karen A.
2
Khalil Md Nor
2
Khan, Humera
2
Khudhair, Harith Yas
2
Kim, Insin
2
Kim, Jina
2
Lee, Choong-Ki
2
Lee, Jin-soo
2
Lee, Kai-Sean
2
Lee, Sanghyeop
2
Lin, Yi Hsin
2
Liu, Chih-Hsing
2
Marimuthu, Malliga
2
Matikiti, Rosemary
2
Mattila, Anna S.
2
McFadden, Kathleen L.
2
Mpinganjira, Mercy
2
Noh, Yonghwi
2
Park, Jin-Woo
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Journal of travel and tourism marketing
6
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of transport economics & policy : JTEP
1
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ECONIS (ZBW)
9
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1
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
2
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
3
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
4
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
5
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
6
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
7
A non-parametric efficiency measure incorporating perceived airline service levels and profitability
Merkert, Rico
;
Pearson, James
- In:
Journal of transport economics & policy : JTEP
49
(
2015
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10011304740
Saved in:
8
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
9
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
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