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type_genre:"Case study"
~person:"Schepers, Jeroen"
~subject:"Kognition"
~type_genre:"Aufsatz in Zeitschrift"
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Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
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