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type_genre:"Diskette"
type_genre:"Thesis"
~isPartOf:"CESifo working papers : the international platform of Ludwig-Maximilians University's Center for Economic Studies and the Ifo Institute"
~isPartOf:"Working papers / Institut für Wirtschaftsinformatik der Universität Bern"
~isPartOf:"Working papers on finance"
~subject:"Complaint management"
~type_genre:"Arbeitspapier"
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Complaint management
Schweiz
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Switzerland
77
Estimation
18
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6
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Electronic Commerce
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Germany
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Zaugg, Alexandra Daniela
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Adi, Daniel
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Borean, Alessandro
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Dubois, Julien
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Gallasz-Löwei, Orsolya
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Gubelmann, Patrick
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Gubelmann, Thomas
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CESifo working papers : the international platform of Ludwig-Maximilians University's Center for Economic Studies and the Ifo Institute
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
Working papers on finance
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ECONIS (ZBW)
4
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Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
-
2007
Persistent link: https://www.econbiz.de/10003791538
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2
Kulturelle Unterschiede im Beschwerdeverhalten : ein Vergleich zwischen Deutschschweiz und Romandie
Müller, Yvonne
;
Zaugg, Alexandra Daniela
;
Dubois, Julien
; …
-
2007
Persistent link: https://www.econbiz.de/10003791539
Saved in:
3
Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791818
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4
Der Einfluss von Kundenbindung auf das kanalspezifische Informations- und Beschwerdeverhalten
Zaugg, Alexandra Daniela
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003471182
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