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type_genre:"Handbook"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Bank employees
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Journal of financial services marketing : JFSM
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
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The journal of services marketing
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How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
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