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type_genre:"Hochschulschrift"
~person:"Rodrigues, Paulo M. M."
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Ratgeber"
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Bank
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Branch office
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Filiale
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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bank branch
2
multiple criteria decision analysis
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Bankgeschäft
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Banking services
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Dienstleistungsqualität
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Kundenzufriedenheit
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Performance measurement
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Performance-Messung
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Personal banking
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cognitive mapping
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cognitive maps
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decision support
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financial performance
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performance evaluation
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Rodrigues, Paulo M. M.
Kondo, Kazumine
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Journal of business economics and management
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ECONIS (ZBW)
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Evaluating retail banking service quality and convenience with MCDA techniques : a case study at the bank branch level
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010256864
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2
How to create indices for bank branch financial performance measurement using MCDA techniques : an illustrative example
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
4
,
pp. 708-728
Persistent link: https://www.econbiz.de/10010415885
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