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type_genre:"Lehrbuch"
type_genre:"Thesis"
~person:"Meffert, Heribert"
~subject:"Quality management"
~type_genre:"Textbook"
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Exzellenz im Dienstleistungsmarketing : Fallstudien zur Kundenorientierung
Bruhn, Manfred
(
ed.
);
Meffert, Heribert
(
ed.
); …
-
2002
-
1. Auflage
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