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type_genre:"Ratgeber"
~person:"Specht, Nina"
~subject:"Dienstleistungsmarketing"
~type_genre:"Book section"
~type_genre:"Reprint"
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"What is beautiful is good" : zum Einfluss der Mitarbeiterattraktivität auf die pre-encounter Erwartungsbildung von Dienstleistungskunden
Fichtel, Sina
;
Specht, Nina
- In:
Neue Herausforderungen an das Dienstleistungsmarketing
,
(pp. 99-116)
.
2008
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