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type_genre:"Sammelwerk"
~person:"Chen, Mu-Chen"
~type_genre:"Article in journal"
~type_genre:"Interview"
~type_genre:"Non-commercial literature"
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Search: subject_exact:"Loyalität von Kunden"
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Customer retention
2
Customer satisfaction
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Chen, Mu-Chen
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Information systems and e-business management : ISeB
1
International journal of logistics systems and management
1
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ECONIS (ZBW)
2
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1
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
2
An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents
Hsu, Chia-lin
;
Wu, Cou-chen
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 287-311
Persistent link: https://www.econbiz.de/10009742909
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