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~accessRights:"free"
~accessRights:"restricted"
~language:"eng"
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~person:"Bruhn, Manfred"
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Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
Bruhn, Manfred
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2023
Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
Persistent link: https://www.econbiz.de/10014318543
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Handbuch Techniken der Kommunikation : Grundlagen - innovative Ansätze - praktische Umsetzungen : mit 162 Abbildungen und 24 Tabellen
Langner, Tobias
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Esch, Franz-Rudolf
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2018
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2., vollständig überarbeitete und erweiterte Auflage
Persistent link: https://www.econbiz.de/10011692437
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