Dinlersoz, Emin Murat (contributor); … - 2004 - [Elektronische Ressource]
fact, business-to-business electronic commerce, representing
online transactions within and across flrms, is far ahead of … business-to-consumer electronic
commerce in volume, and it has been transforming the way many business transactions are
carried … customer service and support. Despite the growing volume of electronic commerce in
these sectors, little is known about the …