Fonseca, Luis Miguel Ciravegna Martins da; Domingues, … - In: Journal of industrial engineering and management : JIEM 12 (2019) 1, pp. 27-50
opportunities and the knowledge management were also reported as significant benefits. The initial timing when organizations started …/certification of the revised standard for quality management systems ISO 9001:2015 for organizations in various sector, countries and … spanning a range of sizes. Design/methodology/approach: Based on literature review and inputs from experts in management …