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~accessRights:"free"
~isPartOf:"Faculty & research / Insead : working paper series"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
~subject:"Online retailing"
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Customer satisfaction
Emotion
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Online retailing
Customer service
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Kundenservice
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Call centre
2
Callcenter
2
Consumer behaviour
2
Health insurance
2
Information value
2
Informationswert
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Krankenversicherung
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Multichannel strategy
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Multikanalvertrieb
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USA
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United States
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Beziehungsmarketing
1
Dienstleistungsmanagement
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Dienstleistungsqualität
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Jerath, Kinshuk
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Kumar, Anuj
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Netessine, Serguei
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Aflaki, Sam
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Popescu, Ioana
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Faculty & research / Insead : working paper series
Cogent business & management
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European research studies
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Journal of service theory and practice
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SOM research reports
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Expert journal of marketing
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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The Cornell hospitality quarterly
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Chicago Booth Research Paper
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ERIM Ph. D. series research in management / Erasmus Institute of Management
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Global business and finance review
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International journal of consumer studies
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
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International journal of physical distribution and logistics management
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International journal of quality innovation
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International journal of retail and distribution management
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Journal of Asian business and economic studies : JABES
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Journal of Contemporary Issues in Business and Government
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ECONIS (ZBW)
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
Saved in:
3
Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
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