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~accessRights:"free"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~person:"Badawi, Badawi"
~person:"Gelbrich, Katja"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
1
Complaint Handling
1
Customer Emotions
1
Customer satisfaction
1
Dienstleistungsqualität
1
Distributive Justice
1
Distributive justice
1
Emotion
1
Gerechtigkeit
1
Informational Justice
1
Justice
1
Kundenzufriedenheit
1
Mobile communications
1
Mobilkommunikation
1
Rural Banks
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Satisfaction
1
Service quality
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Verteilungsgerechtigkeit
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Gelbrich, Katja
Bua, Hasanuddin
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Madjid, Rahmat
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Muslichah, Istyakara
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Journal of Asian finance, economics and business : JAFEB
Ilmenauer Schriften zur Betriebswirtschaftslehre
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Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
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