//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"free"
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
4
Dienstleistungsqualität
4
Service quality
4
Services
4
Customer service
3
Kundenservice
3
Robot
3
Roboter
3
Service robots
2
Agency
1
Arbeitsschutz
1
Artificial intelligence
1
Augmentation
1
Business services
1
Co-creation
1
Customer health
1
Customer integration
1
Customer satisfaction
1
Dienstleistungsinnovation
1
Dienstleistungssektor
1
Embarrassment
1
Frontline employee (FLE)
1
Frontline service
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
1
Health care system
1
Innovation
1
Kundenintegration
1
Kundenzufriedenheit
1
Künstliche Intelligenz
1
Market segmentation
1
Marktsegmentierung
1
Modularisierung
1
Modularity
1
Modularization
1
New service development
1
Occupational safety
1
Pandemic
1
Physical safety
1
more ...
less ...
Online availability
All
Free
Undetermined
27
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
De Gosson de Varennes, Serge
1
Engström, Jon
1
Kunz, Werner H.
1
Mahr, Dominik
1
Mennens, Kars
1
Norin, Olof
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
1
Pitardi, Valentina
1
Schepers, Jeroen
1
Steins, Mark
1
Streukens, Sandra
1
Valtakoski, Aku
1
Wirtz, Jochen
1
more ...
less ...
Published in...
All
Journal of service management
Working Papers / eSocialSciences
40
MPRA Paper
38
Post-Print / HAL
30
Working Paper
21
ZEW Discussion Papers
16
Working paper
15
Economia dei Servizi
13
IDB Publications (Working Papers)
13
NBER working paper series
13
NBER Working Paper
12
Working paper / National Bureau of Economic Research, Inc.
12
ADB Economics Working Paper Series
10
Discussion paper series / Philippine Institute for Development Studies
10
IZA Discussion Papers
10
Ovidius University Annals, Economic Sciences Series
10
PIDS Discussion Paper Series
10
Romanian Statistical Review Supplement
10
ADB economics working paper series
9
Annals - Economy Series
9
Annals of Faculty of Economics
9
The AMFITEATRU ECONOMIC journal
9
WTO Staff Working Paper
9
ИЗВЕСТИЯ САНКТ-ПЕТЕРБУРГСКОГО УНИВЕРСИТЕТА ЭКОНОМИКИ И ФИНАНСОВ
9
Discussion paper series / IZA
8
Working Papers / Centre d'études prospectives et d'informations internationales (CEPII)
8
Working Papers / Instituto Universitario de Análisis Económico y Social (IAES), Universidad de Alcalá de Henares
8
CESifo Working Paper
7
Discussion paper
7
European research studies
7
International journal of economics and financial issues : IJEFI
7
Journal of service research
7
TERRA ECONOMICUS
7
WIDER Working Paper
7
WTO working papers
7
Working paper / World Institute for Development Economics Research
7
Working papers / ADB Institute
7
ZEW discussion papers
7
Вестник Адыгейского государственного университета. Серия 5: Экономика
7
Acta Universitatis Bohemiae Meridionales
6
Berichte aus Energie- und Umweltforschung
6
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->