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~accessRights:"free"
~isPartOf:"Working papers / Institut für Wirtschaftsinformatik der Universität Bern"
~language:"cat"
~language:"eng"
~language:"nor"
~subject:"Entwicklungsländer"
~subject:"Produktivität"
~subject:"Schweiz"
~type:"article"
~type:"book"
~type_genre:"Case study"
~type_genre:"Doctoral Thesis"
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Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
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contributor
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2007
Persistent link: https://www.econbiz.de/10003791818
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