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~accessRights:"free"
~person:"Badawi, Badawi"
~person:"Pérez Amaral, Teodosio"
~subject:"Complaint Handling"
~subject:"Complaint management"
~type_genre:"Article in journal"
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Search: subject:"Customer satisfaction"
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Complaint Handling
Complaint management
Beschwerdemanagement
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Customer Emotions
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Customer satisfaction
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Dienstleistungsqualität
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Distributive Justice
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Badawi, Badawi
Pérez Amaral, Teodosio
Abbasi, Amir Zaib
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Journal of Asian finance, economics and business : JAFEB
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Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
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