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~accessRights:"free"
~person:"Grewal, Dhruv"
~person:"Kreutzer, Ralf T."
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Fallstudie"
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Search: "Customer relationship management"
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Beziehungsmarketing
2
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Consumer behaviour
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Customer engagement marketing
1
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Grewal, Dhruv
Kreutzer, Ralf T.
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7
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
2
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
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