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~accessRights:"free"
~person:"L'Ecuyer, Pierre"
~person:"Manitz, Michael"
~source:"repec"
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Financial service operations
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performance evaluation
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queueing models of call centers
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time-dependent overflow
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L'Ecuyer, Pierre
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Analysis of Two-Level Support Systems with Time-Dependent Overflow - A Banking Application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
Wirtschaftswissenschaftliche Fakultät, Leibniz …
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10005138910
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