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~accessRights:"free"
~person:"Salim, Agus"
~subject:"Complaint management"
~subject:"Indien"
~subject:"Personal banking"
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Focusing on complaints handling for
customer
satisfaction
and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
2
How to Build Satisfaction and Customer Loyalty with a Focus on Complaints Handling (Review of the Scientific Literature)
Salim, Agus
-
2017
loyalty, and
customer
satisfaction
4 indicators.Findings - The research displays the proposed conceptual model, namely the …
Persistent link: https://www.econbiz.de/10012952295
Saved in:
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