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~accessRights:"free"
~subject:"Australia"
~subject:"Germany"
~subject:"Outsourcing"
~type:"article"
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The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
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