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~accessRights:"free"
~subject:"Bank"
~subject:"Call centre"
~subject:"Emotion"
~type_genre:"Thesis"
~type_genre:"Working Paper"
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1
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
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2
An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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3
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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4
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
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5
Pay and performance in a customer service centre : principal and agents or principally angels?
Aarbu, Karl Ove
(
contributor
);
Torsvik, Gaute
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003376985
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