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~accessRights:"free"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Handbuch"
~type_genre:"Sammlung"
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
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2019
Persistent link: https://www.econbiz.de/10012105262
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Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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