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~accessRights:"restricted"
~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The journal of brand management : an international journal"
~person:"Ali, Faizan"
~person:"Fan, Alei"
~person:"Jebarajakirthy, Charles"
~subject:"Advertising effects"
~subject:"Customer satisfaction"
~subject:"Datenschutz"
~subject:"Hotellerie"
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Advertising effects
Customer satisfaction
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Consumer behaviour
6
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Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
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Ali, Faizan
Fan, Alei
Jebarajakirthy, Charles
Han, Heesup
6
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3
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2
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2
Assaker, Guy
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Asia Pacific journal of marketing and logistics
Journal of hospitality marketing & management
The journal of brand management : an international journal
International journal of hospitality management
5
Journal of retailing and consumer services
2
Journal of business research : JBR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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1
Consumer adoption of green hotels : understanding the role of value, innovation, and involvement
Kamboj, Shampy
;
Matharu, Manita
;
Lim, Weng Marc
;
Ali, Faizan
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 819-849
Persistent link: https://www.econbiz.de/10013357140
Saved in:
2
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
3
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
4
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
5
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011529483
Saved in:
6
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
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