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~accessRights:"restricted"
~isPartOf:"Borders in service : enactments of nationhood in transnational call centres"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"OR spectrum : quantitative approaches in management"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Markov-Kette"
~subject:"Queueing theory"
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Borders in service : enactments of nationhood in transnational call centres
Journal of business research : JBR
OR spectrum : quantitative approaches in management
Springer eBook Collection / Business and Economics
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Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem
;
Weverbergh, Marcel
;
Franses, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
Saved in:
2
Call centers with a postponed callback offer
Legros, Benjamin
;
Ding, Sihan
;
Mei, R. D. van der
; …
- In:
OR spectrum : quantitative approaches in management
39
(
2017
)
4
,
pp. 1097-1125
Persistent link: https://www.econbiz.de/10011777097
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