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~accessRights:"restricted"
~isPartOf:"Borders in service : enactments of nationhood in transnational call centres"
~isPartOf:"OR spectrum : quantitative approaches in management"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Markov-Kette"
~subject:"Queueing theory"
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Borders in service : enactments of nationhood in transnational call centres
OR spectrum : quantitative approaches in management
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Call centers with a postponed callback offer
Legros, Benjamin
;
Ding, Sihan
;
Mei, R. D. van der
; …
- In:
OR spectrum : quantitative approaches in management
39
(
2017
)
4
,
pp. 1097-1125
Persistent link: https://www.econbiz.de/10011777097
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