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~accessRights:"restricted"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing"
~isPartOf:"Marketing intelligence & planning"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Salespeople
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Verkaufspersonal
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10
Relationship marketing
10
Einzelhandel
9
Retail trade
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Blessing, Gerald
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Lunardo, Renaud
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing
Marketing intelligence & planning
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
4
International journal of hospitality management
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Journal of service research
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
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International journal of services and operations management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of service management
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Journal of the Academy of Marketing Science
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Tourism management : research, policies, practice
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Australasian marketing journal
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European journal of marketing
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European journal of marketing : EJM
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International journal of contemporary hospitality management
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International journal of retail and distribution management
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Journal of fashion marketing and management
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Journal of hospitality marketing & management
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of marketing theory and practice : JMTP
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Journal of service research : JSR
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Journal of service theory and practice
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Management research : the journal of the Iberoamerican Academy of Management
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Market : review for marketing theory and practice
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Practices for network management : in search of collaborative advantage
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Psychology & marketing
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Scandinavian journal of hospitality and tourism
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The international journal of bank marketing : IJBM
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The international review of retail, distribution and consumer research
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The journal of personal selling & sales management : JPSSM
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The journal of services marketing
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The service industries journal
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Total quality management & business excellence
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1
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
2
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
3
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
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