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~accessRights:"restricted"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Journal of retailing"
~subject:"Information technology"
~subject:"Relationship marketing"
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Information technology
Relationship marketing
Consumer behaviour
109
Konsumentenverhalten
109
Beziehungsmarketing
92
Einzelhandel
70
Retail trade
70
Social Web
48
Social web
48
Innovation management
45
Innovationsmanagement
45
Innovation
43
Knowledge management
43
Wissensmanagement
43
Brand management
38
Markenführung
38
Firm performance
31
Knowledge transfer
31
Online retailing
31
Unternehmenserfolg
31
Wissenstransfer
31
Online-Handel
30
E-commerce
28
Electronic Commerce
28
Betriebliches Informationssystem
24
Business intelligence system
24
Digitalisierung
24
Digitization
24
Informationstechnik
24
Strategic management
24
Strategisches Management
24
Brand
23
Distribution channel
23
Internet marketing
23
Online-Marketing
23
Vertriebsweg
23
Customer satisfaction
22
Kundenzufriedenheit
22
Lieferkette
22
Supply chain
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116
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Grewal, Dhruv
7
Benitez, Jose
4
Noble, Stephanie M.
4
Roggeveen, Anne L.
4
Nordfält, Jens
3
Braojos, Jessica
2
Calantone, Roger J.
2
Castillo, Ana
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
2
Hu, Qing
2
Hult, G. Tomas M.
2
Lloréns-Montes, Francisco Javier
2
Ow, Terence T.
2
Reinartz, Werner J.
2
Ruiz, Laura
2
Ruyter, Ko de
2
Sarker, Suprateek
2
Soysal, Gonca
2
Wu, Yao
2
Xiao, Jinghua
2
Xie, Kang
2
Zablah, Alex R.
2
Zhang, Yufei
2
Abrell, Thomas
1
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Aiolfi, Simone
1
Akrout, Houcine
1
Alavi, Sascha
1
Algesheimer, René
1
Anderl, Eva
1
Arenas, Alvaro
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing
Journal of business research : JBR
492
Journal of retailing and consumer services
470
SpringerLink / Bücher
310
Industrial marketing management : the international journal for industrial and high-tech firms
253
International journal of hospitality management
192
The journal of services marketing
123
The journal of business & industrial marketing
108
Technological forecasting & social change : an international journal
99
Journal of strategic marketing
93
Journal of the Academy of Marketing Science
88
International journal of contemporary hospitality management
80
Asia Pacific journal of marketing and logistics
78
Journal of hospitality marketing & management
78
Service business
78
The service industries journal
78
Tourism management : research, policies, practice
77
Springer eBook Collection
75
Journal of travel and tourism marketing
74
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
72
Marketing intelligence & planning
63
Journal of service management
57
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
International journal of production economics
49
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of business-to-business marketing
45
Journal of service research
45
European journal of operational research : EJOR
43
International journal of production research
43
Journal of promotion management : innovations in planning and applied research
43
Management science : journal of the Institute for Operations Research and the Management Sciences
42
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
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ECONIS (ZBW)
116
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1
Cross-fertilization for routine reconfiguration in IT-enabled organizational transformation
Chen, Jing
;
Guo, Xiaomei
;
Zhao, Hexi
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012494894
Saved in:
2
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion
management
approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
3
Becoming agile together : customer influence on agile adoption within commissioned software teams
Ciriello, Raffaele Fabio
;
Glud, Jeppe Aagaard
; …
- In:
Information & management : the internat. journal of …
59
(
2022
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013271900
Saved in:
4
Acceptance of text-mining systems : the signaling role of information quality
Demoulin, Nathalie T. M.
;
Coussement, Kristof
- In:
Information & management : the internat. journal of …
57
(
2020
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10012159764
Saved in:
5
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
6
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
7
How have firms transformed and executed IT-enabled remote work initiatives during the COVID-19 pandemic? : conceptualization and empirical evidence from Spain
Benitez, Jose
;
Castillo, Ana
;
Ruiz, Laura
;
Luo, Xin
; …
- In:
Information & management : the internat. journal of …
60
(
2023
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014310836
Saved in:
8
Impact of digital leadership capability on innovation performance : the role of platform digitization capability
Benitez, Jose
;
Arenas, Alvaro
;
Castillo, Ana
;
Esteves, José
- In:
Information & management : the internat. journal of …
59
(
2022
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013255723
Saved in:
9
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
10
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
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