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~accessRights:"restricted"
~isPartOf:"Information systems and e-business management : ISeB"
~person:"Choi, Sujeong"
~person:"Hofmann, Adrian"
~subject:"Business process management"
~subject:"Informationstechnik"
~subject:"Organisatorischer Wandel"
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Organizational
knowledge
and information technology : the key resources for improving customer service in call centers
Choi, Sujeong
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 187-203
Persistent link: https://www.econbiz.de/10011849784
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