Shil, Nikhil Chandra; Das, Bhagaban - In: International Journal of Financial Services Management 5 (2012) 3, pp. 256-271
Research on service quality receives considerable attention due to the difficulties in defining and measuring it … shown that high service quality contributes significantly to profitability. To remain profitable and strong in market … continuously. The aim of this paper is to analyse the gap of service quality through ERVQUAL on retail financial services provided …