//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Hong, Zhisheng"
~subject:"Complaint management"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Emotion
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Customer service
1
Dienstleistungsqualität
1
Emotional exhaustion
1
Frontline employee
1
Job demand-resource theory
1
Job satisfaction
1
Kundenservice
1
Leistungsmotivation
1
Relationship marketing
1
Salespeople
1
Service quality
1
Service recovery awareness
1
Verkaufspersonal
1
Work engagement
1
Work motivation
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Hong, Zhisheng
Guchait, Priyanko
5
Jang, Soocheong
3
Kim, Heewon
2
Kim, Hyunsu
2
Lee, Lindsey
2
Luo, Anqi
2
Madera, Juan M.
2
Mattila, Anna S.
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Wang, Xingyu
2
Abu Farha, Allam K.
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Ali, Faizan
1
Alnawas, Ibrahim
1
Andajigarmaroudi, Saeed
1
Cai, Ruiying
1
Chen, Kai
1
Cobanoglu, Cihan
1
DiPietro, Robin B.
1
Do The Khoa
1
Dyussembayeva, Shynar
1
El-Manstrly, Dahlia
1
Fan, Pan
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Gannon, Martin
1
Gao, Yixing
1
Geng, Ruoqi
1
Gip, Huy
1
Guo, Xiaoshu
1
Hanks, Lydia
1
Ho, Ting Hin
1
Hsu, Cathy H. C.
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Invernizzi, Anna Chiara
1
Jin, Dan
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
International journal of hospitality management
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->