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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Jang, Soocheong"
~subject:"Complaint management"
~subject:"Gerechtigkeit"
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Complaint management
Gerechtigkeit
Beschwerdemanagement
3
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Service failures
2
Service recovery
2
Beziehungsmarketing
1
Comparison
1
Customer service
1
Differential treatment
1
Gastronomie
1
Kundenservice
1
Loyalty
1
Relationship marketing
1
Restaurant industry
1
Restaurants
1
Scarcity messages
1
Selbstbedienung
1
Self-service
1
Self-service technology
1
Service failure and recovery
1
Social class
1
Social comparison
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Soziale Schicht
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Subjective social class
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Jang, Soocheong
Guchait, Priyanko
5
Kim, Heewon
2
Kim, Hyunsu
2
Lee, Lindsey
2
Luo, Anqi
2
Madera, Juan M.
2
Mattila, Anna S.
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Wang, Xingyu
2
Abu Farha, Allam K.
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Ali, Faizan
1
Alnawas, Ibrahim
1
Andajigarmaroudi, Saeed
1
Cai, Ruiying
1
Chen, Kai
1
Cobanoglu, Cihan
1
DiPietro, Robin B.
1
Do The Khoa
1
Dyussembayeva, Shynar
1
El-Manstrly, Dahlia
1
Fan, Pan
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Gannon, Martin
1
Gao, Yixing
1
Geng, Ruoqi
1
Gip, Huy
1
Guo, Xiaoshu
1
Hanks, Lydia
1
Ho, Ting Hin
1
Hong, Zhisheng
1
Hsu, Cathy H. C.
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Invernizzi, Anna Chiara
1
Jin, Dan
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality marketing & management
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
3
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
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