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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Restaurant industry
Beschwerdemanagement
17
Complaint management
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Consumer behaviour
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service recovery
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service failure
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of hospitality marketing & management
5
Quality management journal : QMJ
2
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Cornell hospitality quarterly : CQ
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International journal of hospitality management
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Journal of African business
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Journal of hospitality and tourism insights
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The Cornell hospitality quarterly
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
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2
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
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