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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~language:"eng"
~person:"Madera, Juan M."
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Emotion
6
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Service quality
4
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3
Kundenzufriedenheit
3
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Madera, Juan M.
Han, Heesup
37
Law, Chun Hung Roberts
37
Mattila, Anna S.
30
Jang, Soocheong
27
Kim, Woo Gon
25
Köseoglu, Mehmet Ali
23
Okumus, Fevzi
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Pizam, Abraham
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Wong, IpKin Anthony
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Chen, Ming-Hsiang
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Line, Nathaniel D.
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Hanks, Lydia
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Wu, Luorong
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Assaf, A. Georges
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Filimonau, Viachaslau
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Kim, Peter Beomcheol
12
Singal, Manisha
12
Zhang, Tingting
12
Ali, Faizan
11
Altinay, Levent
11
Cho, Meehee
11
Gursoy, Dogan
11
Qu, Hailin
11
So, Kevin Kam Fung
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Wang, Yao-Chin
11
Wei, Wei
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Yang, Yang
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DiPietro, Robin B.
10
Hyun, Sunghyup Sean
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Kim, Jong-Hyeong
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Li, Hengyun
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Li, Jun
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International journal of hospitality management
International journal of contemporary hospitality management
7
The Cornell hospitality quarterly
6
Cornell hospitality quarterly : CQ
3
Journal of business and psychology
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of event and festival management
1
Journal of business research : JBR
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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ECONIS (ZBW)
10
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1
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
2
Boycotting Asian restaurants : the effect of mortality salience, contagion name, and media exposure on boycotting
Legendre, Tiffany S.
;
Yu, Heyao
;
Ding, Anni
;
Madera, Juan M.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014227725
Saved in:
3
Gender diversity in hospitality and tourism top management teams : a systematic review of the last 10 years
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547906
Saved in:
4
Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.
;
Wang, Xingyu
;
Madera, Juan M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
Saved in:
5
Should I leave this industry? : the role of stress and negative emotions in response to an industry negative work event
Yu, Heyao
;
Lee, Lindsey
;
Popa, Iuliana
;
Madera, Juan M.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495071
Saved in:
6
Walking the talk in diversity management : exploring links between strategic statements, management practices, and external recognition
Manoharan, Ashokkumar
;
Madera, Juan M.
;
Singal, Manisha
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495089
Saved in:
7
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
8
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
9
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
10
Customer evaluations of service-oriented organizational citizenship behaviors : agentic and communal differences
Bharadwaja, Shina
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
70
(
2018
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011825977
Saved in:
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