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~accessRights:"restricted"
~isPartOf:"International journal of hospitality management"
~person:"Adler, Howard"
~person:"Cai, Liping A."
~person:"Cheng, Simone"
~person:"Kim, Hyunsu"
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Adler, Howard
Cai, Liping A.
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Kim, Hyunsu
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International journal of hospitality management
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The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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