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~accessRights:"restricted"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service quality"
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Service quality
Viral marketing
23
Virales Marketing
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Consumer behaviour
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Internet marketing
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Online-Marketing
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Customer satisfaction
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Atılgan, Kalender Özcan
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Bogicevic, Vanja
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Bradley, Graham L.
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Bujisic, Milos
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Cham Tat Huei
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Chong, Han-Xi
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Eugene Cheng-xi Aw
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International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
22
International journal of hospitality management
17
Journal of business research : JBR
17
Journal of hospitality marketing & management
8
Service business
7
Tourism management : research, policies, practice
7
International journal of contemporary hospitality management
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
5
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
Journal of service management
3
The journal of services marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Health marketing quarterly
2
International journal of bank marketing
2
International journal of electronic business : IJEB
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of quality and service sciences
2
International journal of services and operations management
2
Journal of air transport management
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
Journal of marketing for higher education
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of vacation marketing
2
Journal of vacation marketing : an international journal
2
Manufacturing & service operations management : M & SOM
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Marketing intelligence & planning
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Services marketing quarterly
2
Simon Business School working paper
2
Tourism and hospitality research : THR
2
Tourism management perspectives : TMP
2
Tourism review : the official journal of the AIEST
2
Academy of Management journal : AMJ
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African journal of business and economic research : AJBER
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ECONIS (ZBW)
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1
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
2
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
3
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
4
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
5
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
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