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~accessRights:"restricted"
~isPartOf:"International journal of production economics"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Customer service
4
Kundenservice
4
Consumer behaviour
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Konsumentenverhalten
2
Lieferantenmanagement
2
Lieferkette
2
Relationship marketing
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Supplier relationship management
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After-sales service
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Beschwerdemanagement
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Betriebliche Kreislaufwirtschaft
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Bibliometrics
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Bibliometrie
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Bundling strategy
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Capital income
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Circular economy
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Complaint management
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Consignment contract
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Contract
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Customer returns strategy
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Dienstleistungsqualität
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Division of labor
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Ersatzteil
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Instandhaltung
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Junior servers approach senior server on behalf of customers
1
Kapitaleinkommen
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Kreislaufwirtschaft
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Leistungsbündel
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Literature review
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Maintenance policy
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Managing customer returns
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Maximum sojourn time
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Open-box products
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Chen, Jing
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Hanukov, Gabi
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Lei, Yongqin
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Li, Dan
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Xing, Wan
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International journal of production economics
Journal of retailing and consumer services
50
Journal of business research : JBR
42
International journal of hospitality management
40
The journal of services marketing
35
Journal of service research
19
SpringerLink / Bücher
13
Journal of service theory and practice
12
The service industries journal
11
Journal of service research : JSR
10
Journal of service theory and practice : JSTP
10
Service business
10
International journal of contemporary hospitality management
9
Journal of hospitality marketing & management
9
Services marketing quarterly
9
European journal of marketing
7
Journal of service management
7
Journal of the Academy of Marketing Science
7
Journal of retailing
6
Asia Pacific journal of marketing and logistics
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Springer eBook Collection / Business and Economics
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
Tourism management perspectives : TMP
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of air transport management
4
Journal of consumer marketing
4
Journal of hospitality and tourism insights
4
Marketing letters : a journal of research in marketing
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
Business process management journal
3
California management review
3
Electronic markets : the international journal on networked business
3
Industrial marketing management : the international journal for industrial and high-tech firms
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A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
2
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
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