//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~person:"Gelbrich, Katja"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Beziehungsmarketing
1
Compensation
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsqualität
1
Kundenzufriedenheit
1
Nonlinear curve progression
1
Reciprocity
1
Relationship marketing
1
Relationship quality
1
Service quality
1
Service recovery
1
Transaction-specific and overall satisfaction
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Gelbrich, Katja
Balaji, M. S.
2
Chen, Ke
2
Frasquet Deltoro, Marta
2
Gohary, Ali
2
Grégoire, Yany
2
Gäthke, Jana
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Hutzinger, Clemens
2
Karande, Kiran
2
Kasnakoglu, Berna Tari
2
Khantimirov, Denis
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Salo, Jari
2
Sharma, Piyush
2
Varnali, Kaan
2
Weitzl, Wolfgang
2
Yılmaz, Çengiz
2
Zhan, Wu
2
Zheng, Chundong
2
Aghazadeh, Hashem
1
Ahmed, Zafar U.
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Ali, Faizan
1
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Arikan, Esra
1
Armirotto, Vincent
1
Arora, Swapan Deep
1
Arsenovic, Jasenko
1
Ashley, Christy
1
Azab, Carol
1
Azemi, Yllka
1
Babin, Barry J.
1
Bacile, Todd J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Baker, Melissa A.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of retailing and consumer services
Psychology & marketing
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->