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~accessRights:"restricted"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"customer loyalty"
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Search: "Customer relationship management"
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Beziehungsmarketing
Markenführung
customer loyalty
Relationship marketing
112
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
49
Service quality
49
Hotel industry
25
Hotellerie
25
Brand management
23
Brand image
20
Markenimage
20
Bank
16
Brand
13
Confidence
13
Markenartikel
13
Vertrauen
13
Emotion
12
Gastronomie
11
Restaurant industry
11
Social Web
11
Social web
11
Viral marketing
11
Virales Marketing
11
Gastgewerbe
9
Hospitality industry
9
satisfaction
9
Beschwerdemanagement
8
Brand loyalty
8
Complaint management
8
Customer integration
8
Kundenintegration
8
loyalty
8
Arbeitszufriedenheit
7
Corporate Social Responsibility
7
Corporate social responsibility
7
Customer loyalty
7
Electronic Banking
7
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112
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112
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English
112
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Han, Heesup
3
Mavondo, Felix
3
Ramkissoon, Haywantee
3
Tanford, Sarah
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bapat, Dhananjay
2
Bilgihan, Anil
2
Busser, James A.
2
Dewnarain, Senika
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
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Lee, Seonjeong
2
Line, Nathaniel D.
2
O'Connor, Peter
2
Okumus, Fevzi
2
Prentice, Catherine
2
Pérez, Andrea
2
Rodríguez del Bosque, Ignacio A.
2
Saleem, Muhammad Abid
2
Sekhon, Harjit
2
Shulga, Lenna V.
2
Tang, Liang
2
Agrawal, Shiv Ratan
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Al-Eisawi, Dima
1
Al-Hawari, Mohd Ahmad
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Al-jazzazi, Akram
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Amin, Muslim
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Arcand, Manon
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1
Babakus, Emin
1
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1
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Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
Journal of business research : JBR
478
Journal of retailing and consumer services
466
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
190
The journal of services marketing
122
Journal of strategic marketing
100
The journal of business & industrial marketing
95
Journal of the Academy of Marketing Science
86
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
76
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
62
Journal of service management
56
The journal of brand management : an international journal
56
Journal of marketing
54
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Services marketing quarterly
50
Journal of service research
49
Psychology & marketing
47
Journal of promotion management : innovations in planning and applied research
44
Journal of business-to-business marketing
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Springer eBook Collection
40
The international review of retail, distribution and consumer research
40
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ECONIS (ZBW)
112
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112
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1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
3
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
4
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
5
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
6
Guest interaction with hotel booking website information : scale development and validation of antecedents and consequences
Selem, Kareem M.
;
Shoukat, Muhammad Haroon
;
Rimsha Khalid
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
5
,
pp. 626-648
Persistent link: https://www.econbiz.de/10014564205
Saved in:
7
Social
customer
relationship
management
: An integrated conceptual framework
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
Saved in:
8
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
9
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
10
Developing customer-based brand equity from both employee and customer perspectives
Liu, Chih-Hsing
;
Lin, Wen-Pei
;
Lu, Yu-Hung
;
Huang, Yi-Jhan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 285-316
Persistent link: https://www.econbiz.de/10014281014
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