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~isPartOf:"Journal of hospitality marketing & management"
~person:"Cetin, Gurel"
~person:"Han, Heesup"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Beziehungsmarketing
4
Consumer behaviour
4
Hotel industry
4
Hotellerie
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Konsumentenverhalten
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Dienstleistungsqualität
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Luxury goods
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Luxusgüter
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Service quality
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Confidence
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Conservation management
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Energieeinsparung
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Energy conservation
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Environmental management
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Event marketing
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Halal-friendly hotel
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Kreislaufwirtschaft
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Nachhaltige Entwicklung
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Recycling
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Sustainable development
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Turkey
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Türkei
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Umweltmanagement
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Vertrauen
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attitudinal loyalty
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customer experience
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customer satisfaction
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energy conservation
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experience design
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experiential marketing
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green hotels
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guest experience
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involvement
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loyalty
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luxury hotel
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luxury hotels
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Cetin, Gurel
Han, Heesup
Mavondo, Felix
3
Ramkissoon, Haywantee
3
Tanford, Sarah
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
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Busser, James A.
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Dewnarain, Senika
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Kim, Min-Seong
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Kim, Peter Beomcheol
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Lee, Seonjeong
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Line, Nathaniel D.
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O'Connor, Peter
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Okumus, Fevzi
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Shulga, Lenna V.
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Tang, Liang
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Ahn, Jiseon
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Akhtar, Nadeem
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Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
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Anning-Dorson, Thomas
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Aydin, Gökhan
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Baker, Mandi
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Baker, Melissa A.
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Bani-Melhem, Shaker
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Berenguer Contrí, Gloria
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Berezina, Katerina
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Cai, Ruiying
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Cain, Lisa
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Chai, Elena
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Chang, Wen
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Chen, Brendan T.
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Chen, Chia-Chi
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Journal of hospitality marketing & management
Journal of travel and tourism marketing
14
International journal of hospitality management
10
International journal of contemporary hospitality management
3
Journal of retailing and consumer services
2
Journal of vacation marketing
2
Tourism management : research, policies, practice
2
The service industries journal
1
Tourism and hospitality research : the surrey quarterly review
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Tourism management perspectives : TMP
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ECONIS (ZBW)
4
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1
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
2
Impact of hotels' sustainability practices on guest attitudinal loyalty : application of loyalty chain stages theory
Han, Heesup
;
Yu, Jongsik
;
Lee, Jin-soo
;
Kim, Wansoo
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 905-925
Persistent link: https://www.econbiz.de/10012176742
Saved in:
3
Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel
;
Walls, Andrew
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
Saved in:
4
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
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