//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Journal of service management"
~person:"Allsopp, Jason"
~person:"Wu, Luorong"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Verbraucherzufriedenheit"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Dienstleistungsqualität
2
Service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Blame attributions
1
Complaint management
1
Double jeopardy
1
Ethnic group
1
Ethnicity
1
Ethnische Gruppe
1
Gender
1
Geschlecht
1
Hotel industry
1
Hotel photos
1
Hotellerie
1
Market share
1
Marktanteil
1
Mediated experience
1
Mediated servicescape
1
Mediation
1
Online booking
1
Online retailing
1
Online-Handel
1
Relationship marketing
1
Relative metrics
1
Role Congruity Theory
1
Satisfaction
1
Service failure
1
Servicescape
1
Share of wallet
1
Stereotypes
1
Zufriedenheit
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Allsopp, Jason
Wu, Luorong
Bloemer, Johanna M.
2
Hillebrand, Bas
2
Joosten, Herm
2
Sparks, Beverley
2
Willems, Kim
2
Wirtz, Jochen
2
Aksoy, Lerzan
1
Albrecht, Carmen-Maria
1
Aslan, Marjan
1
Batat, Wided
1
Beierlein, Andrea
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brengman, Malaika
1
Brunner, Amelia
1
Buoye, Alexander
1
Bustamante, Juan Carlos
1
Cheng, Shuoxin
1
Choi, Sunmee
1
Christ-Brendemühl, Sonja
1
Dong, Beibei
1
Durrieu, Francois
1
El-Manstrly, Dahlia
1
Fisk, Raymond P.
1
Gauquier, Laurens de
1
Georgi, Dominik
1
Groth, Markus
1
Hammedi, Wafa
1
Han, Rachel
1
Harris, Lloyd C.
1
Hattula, Stefan
1
He, Zeya
1
Henningsson, Stefan
1
Hogreve, Jens
1
Hoyer, Wayne D.
1
Kabadayi, Sertan
1
Kandampully, Jay
1
more ...
less ...
Published in...
All
Journal of service management
International journal of hospitality management
3
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
2
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
3
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->