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~isPartOf:"Journal of service management"
~person:"Christ-Brendemühl, Sonja"
~person:"Wu, Luorong"
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Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
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Kundenzufriedenheit
3
Service quality
3
Augmented reality
1
Beschwerdemanagement
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Gerechtigkeit
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Mediated servicescape
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Negative word-of-mouth
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Online retailing
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Online-Handel
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Relationship marketing
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Role Congruity Theory
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Christ-Brendemühl, Sonja
Wu, Luorong
Bloemer, Johanna M.
2
Hillebrand, Bas
2
Joosten, Herm
2
Sparks, Beverley
2
Willems, Kim
2
Wirtz, Jochen
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Aksoy, Lerzan
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Albrecht, Carmen-Maria
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Aslan, Marjan
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Batat, Wided
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Bustamante, Juan Carlos
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Cheng, Shuoxin
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Choi, Sunmee
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Dong, Beibei
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Durrieu, Francois
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El-Manstrly, Dahlia
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Fisk, Raymond P.
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Gauquier, Laurens de
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Georgi, Dominik
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Groth, Markus
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Hammedi, Wafa
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Han, Rachel
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Hattula, Stefan
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He, Zeya
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Journal of service management
International journal of hospitality management
3
Journal of business research : JBR
2
European management journal
1
Innovation, Entrepreneurship und Digitalisierung
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Springer eBook Collection
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ECONIS (ZBW)
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Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
2
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
3
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
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