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~accessRights:"restricted"
~isPartOf:"Journal of service research : JSR"
~subject:"Lieferantenmanagement"
~type:"article"
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Lieferantenmanagement
Beziehungsmarketing
34
Relationship marketing
34
Dienstleistungsqualität
19
Service quality
19
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
15
Kundenzufriedenheit
15
Customer service
9
Kundenservice
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Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
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Work behaviour
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Dienstleistungssektor
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Salespeople
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Verkaufspersonal
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Services
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Supplier relationship management
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frontline employees
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service recovery
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Customer value
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Cambra-Fierro, Jesús
1
Doorn, Jenny van
1
Falk, Tomas
1
Friend, Scott B.
1
Hammerschmidt, Maik
1
Hennig-Thurau, Thorsten
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Malshe, Avinash
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Marchand, André
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Melero-Polo, Iguácel
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Paul, Michael
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Puchner, Georg
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Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
139
Journal of business research : JBR
66
The journal of business & industrial marketing
59
Journal of business-to-business marketing
29
The journal of services marketing
17
Journal of the Academy of Marketing Science
14
Journal of strategic marketing
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Journal of personal selling & sales management : JPSSM
11
Service business
11
Journal of marketing
9
Journal of retailing and consumer services
9
International journal of production economics
8
Journal of purchasing and supply management
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Journal of customer behaviour
6
Marketing theory
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Services marketing quarterly
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The international journal of logistics management
6
International journal of project management : the journal of The International Project Management Association
5
Journal of marketing management : JMM ; journal of the Academy of Marketing
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Total quality management & business excellence
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Asia Pacific journal of marketing and logistics
4
European journal of marketing
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of hospitality management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of procurement management
4
International journal of production research
4
Journal of Inter-Organizational Relationships
4
Marketing intelligence & planning
4
The international journal of bank marketing : IJBM
4
The journal of personal selling & sales management : JPSSM
4
Business horizons
3
Developing digital marketing : relationship perspectives
3
Die Betriebswirtschaft : DBW
3
International journal of business innovation and research : IJBIR
3
International journal of retail & distribution management
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Inventi impact: retailing & consumer services
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ECONIS (ZBW)
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
3
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
4
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
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