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~accessRights:"restricted"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Customer value"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Customer value
Dienstleistungssektor
customer satisfaction
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
9
Relationship marketing
9
Service industry
7
Customer service
6
Kundenservice
6
Beschwerdemanagement
4
Complaint management
4
Services
4
Arbeitszufriedenheit
3
Customer experience
3
Customer integration
3
Dienstleistung
3
Job satisfaction
3
Kundenintegration
3
Kundenwert
3
Satisfaction
3
Betriebliche Wertschöpfung
2
Cross-cultural management
2
Diversity Management
2
Diversity management
2
Emotion
2
Experiment
2
Gerechtigkeit
2
Interkulturelles Management
2
Justice
2
Perceived value
2
Perception
2
Performance
2
Service encounter
2
Service orientation
2
Service recovery
2
Value creation
2
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Article
8
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8
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8
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English
8
Author
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Aagja, Jayesh
1
Bagdare, Shilpa
1
Brozovic, Danilo
1
Carlson, Kevin D.
1
Chiew, Tung Moi
1
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Jain, Rajnish
1
Kim, Peter BeomCheol
1
Kindström, Daniel
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Mathies, Christine
1
Michayluk, David
1
Nordin, Fredrik
1
Pang, Jing
1
Plewa, Carolin
1
Popli, Sapna
1
Rizvi, Irfan A.
1
Sharma, Piyush
1
Sweeney, Jillian C.
1
Wenbin, Sun
1
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Published in...
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Journal of service theory and practice : JSTP
The journal of services marketing
33
Journal of retailing and consumer services
32
The service industries journal
31
Journal of business research : JBR
26
International journal of hospitality management
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Services marketing quarterly
18
Journal of service management
17
Journal of service research
16
Service business
16
International journal of services and operations management : IJSOM
14
Total quality management & business excellence
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of contemporary hospitality management
12
International journal of productivity and quality management : IJPQM
12
Journal of hospitality marketing & management
12
International journal of services, economics and management
11
International journal of business excellence : IJBEX
10
Journal of service research : JSR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of hospitality and tourism insights
8
The TQM journal : the international review of organizational improvement
8
International journal of electronic marketing and retailing : IJEMR
7
Journal of strategic marketing
7
International journal of quality and service sciences
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Human systems management : HSM
5
International Journal of Services, Economics and Management
5
International journal of electronic customer relationship management : IJECRM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of travel and tourism marketing
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
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ECONIS (ZBW)
8
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1
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
2
Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
3
Service
quality
and gobal competitiveness : evidence from global service firms
Wenbin, Sun
;
Pang, Jing
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
6
Agreement on service performance ratings between frontline employees and their supervisor
Kim, Peter BeomCheol
;
Carlson, Kevin D.
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011599155
Saved in:
7
Service flexibility : conceptualizing value creation in service
Brozovic, Danilo
;
Nordin, Fredrik
;
Kindström, Daniel
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 868-888
Persistent link: https://www.econbiz.de/10011599353
Saved in:
8
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
Saved in:
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