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~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
~person:"Johnson, Lester W."
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Journal of strategic marketing
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Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
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