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~accessRights:"restricted"
~isPartOf:"Ruhr economic papers"
~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"IV-Schätzung"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
IV-Schätzung
Dienstleistungsqualität
39
Service quality
39
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
16
Kundenzufriedenheit
16
Gesundheitsversorgung
14
Health care
14
Beziehungsmarketing
11
Gesundheitswesen
11
Health care system
11
Relationship marketing
11
Krankenhaus
9
Robot
7
Roboter
7
Customer service
5
Kundenservice
5
Customer integration
4
E-Health
4
E-health
4
Healthcare
4
Kundenintegration
4
Satisfaction
4
Service robots
4
Social Web
4
Social web
4
Artificial intelligence
3
Betriebliche Wertschöpfung
3
Data protection
3
Datenschutz
3
Emotion
3
Innovation
3
Künstliche Intelligenz
3
Online retailing
3
Online-Handel
3
Patienten
3
Patients
3
Quality management
3
Qualitätsmanagement
3
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English
11
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Bu, Caihong
1
Cegarra Navarro, Juan Gabriel
1
Chauhan, Ankur
1
Chen, Haotian
1
Chiappetta Jabbour, Charbel José
1
Cleven, Anne
1
Cui, Fangfang
1
Fait, Monica
1
Fernandez-Sanz, Luis
1
Gallego Sánchez, María del Carmen
1
Gao, Yacong
1
García-Pérez, Alexeis
1
Gaukler, Gary M.
1
Hajli, Nick
1
Hentschker, Corinna
1
Hou, Hongli
1
Jakhar, Suresh Kumar
1
Ker, Jun-Ing
1
Kim, Rachel H.
1
Lee, Chang Won
1
Lee, Donhee
1
Lemke, Fred
1
Lu, Wei
1
Ma, Rui
1
Martínez-Caro, Eva
1
Medina-Merodio, Jose-Amelio
1
Mennicken, Roman
1
Mettler, Tobias
1
Núñez-Canal, Margarita
1
Obesso, María Mercedes de
1
Osei-Frimpong, Kofi
1
Pablos Heredero, Carmen de
1
Pérez-Rivero, Carlos Alberto
1
Robina-Ramírez, Rafael
1
Rohner, Peter
1
Wang, Xinpu
1
Wang, Yichuan
1
Wilson, Alan M.
1
Winter, Robert
1
Zhai, Yunkai
1
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Ruhr economic papers
Technological forecasting & social change : an international journal
International journal of hospitality management
49
Health care management review : HCM review
46
Journal of health economics
22
Journal of health organization and management
22
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
Journal of marketing for higher education
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Quality management journal : QMJ
16
Working paper / National Bureau of Economic Research, Inc.
16
International journal of quality and service sciences
15
International journal of contemporary hospitality management
14
Discussion paper / Centre for Economic Policy Research
13
Journal of hospitality marketing & management
13
International journal of productivity and quality management : IJPQM
12
Health marketing quarterly
11
International journal of quality & reliability management
11
International review on public and non-profit marketing
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Services marketing quarterly
11
Service business
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Tourism management : research, policies, practice
10
Health care management science
9
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
The European journal of health economics : HEPAC ; health economics in prevention and care
8
The service industries journal
8
Economics of education review
7
International journal of pharmaceutical and healthcare marketing
7
International journal of services and operations management : IJSOM
7
Manufacturing & service operations management : M & SOM
7
Education economics
6
Health economics
6
Journal of travel and tourism marketing
6
Omega : the international journal of management science
6
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ECONIS (ZBW)
11
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1
How do students perceive educators' digital competence in higher education?
Obesso, María Mercedes de
;
Núñez-Canal, Margarita
; …
- In:
Technological forecasting & social change : an …
188
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014266440
Saved in:
2
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
3
Relationships among relational coordination dimensions : Impact on the quality of education online with a structural equations model
Gallego Sánchez, María del Carmen
;
Pablos Heredero, …
- In:
Technological forecasting & social change : an …
166
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012695367
Saved in:
4
Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei
;
Hou, Hongli
;
Ma, Rui
;
Chen, Haotian
;
Zhang, Ran
; …
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
Saved in:
5
Examining the impact of health information systems on healthcare service improvement : the case of reducing in patient-flow delays in a U.S. hospital
Ker, Jun-Ing
;
Wang, Yichuan
;
Hajli, Nick
- In:
Technological forecasting & social change : an …
127
(
2018
),
pp. 188-198
Persistent link: https://www.econbiz.de/10011956859
Saved in:
6
Healthcare service evolution towards the Internet of Things : an end-user perspective
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Technological forecasting & social change : an …
136
(
2018
),
pp. 268-276
Persistent link: https://www.econbiz.de/10011961859
Saved in:
7
Strategies for technology-driven service encounters for patient experience satisfaction in hospitals
Lee, Donhee
- In:
Technological forecasting & social change : an …
137
(
2018
),
pp. 118-127
Persistent link: https://www.econbiz.de/10011962009
Saved in:
8
Patient co-creation activities in healthcare service delivery at the micro level : the influence of online access to healthcare information
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Lemke, Fred
- In:
Technological forecasting & social change : an …
126
(
2018
),
pp. 14-27
Persistent link: https://www.econbiz.de/10011952138
Saved in:
9
Improving healthcare quality : a technological and managerial innovation perspective
Kim, Rachel H.
;
Gaukler, Gary M.
;
Lee, Chang Won
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 373-378
Persistent link: https://www.econbiz.de/10011613100
Saved in:
10
Healthcare quality innovation and performance through process orientation : evidence from general hospitals in Switzerland
Cleven, Anne
;
Mettler, Tobias
;
Rohner, Peter
;
Winter, Robert
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 386-395
Persistent link: https://www.econbiz.de/10011613106
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