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~accessRights:"restricted"
~isPartOf:"Service business"
~person:"Evans, Kenneth R."
~person:"Hur, Won-Moo"
~person:"Sharma, Arun"
~source:"econis"
~subject:"Boundary spanners"
~subject:"Consumer behaviour"
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Boundary spanners
Consumer behaviour
Arbeitsverhalten
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Behavior-based control
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Beziehungsmarketing
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Customer incivility
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Emotion
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Emotional exhaustion
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Konsumentenverhalten
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Outcome-based control
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Evans, Kenneth R.
Hur, Won-Moo
Sharma, Arun
Kim, Minsung
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Moon, Tae Won
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Service business
European journal of marketing : EJM
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of personal selling & sales management : JPSSM
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Journal of retailing and consumer services
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Journal of the Academy of Marketing Science
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Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
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