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~accessRights:"restricted"
~person:"Balaji, M. S."
~person:"Brekke, Kurt R."
~person:"Li, Chan"
~person:"Rivkin, Steven G."
~person:"Rockoff, Jonah E."
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
42
Service quality
42
Lehrkräfte
11
Teaching profession
11
Customer satisfaction
10
Kundenzufriedenheit
10
Estimation
9
Schätzung
9
Bildungsniveau
8
Consumer behaviour
8
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Gesundheitsversorgung
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Health care
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Honorar
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Hospital
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Hotelling model
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Hotelling-Modell
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Incomplete market
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Interaction quality
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42
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Balaji, M. S.
Brekke, Kurt R.
Li, Chan
Rivkin, Steven G.
Rockoff, Jonah E.
Han, Heesup
28
Propper, Carol
21
Prentice, Catherine
20
Siciliani, Luigi
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Zhang, Min
14
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Straume, Odd Rune
13
Bruhn, Manfred
12
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Wong, IpKin Anthony
12
Lu, Susan Feng
11
Pathak, Parag A.
11
Roy, Sanjit
11
Shahin, Arash
11
Sharma, Piyush
11
Guchait, Priyanko
10
Gustafsson, Anders
10
Hanks, Lydia
10
Hollebeek, Linda D.
10
Park, Jungkun
10
Pittman, Jeffrey A.
10
So, Kevin Kam Fung
10
Sparks, Beverley
10
Wirtz, Jochen
10
Xu, Xun
10
Yi, Youjae
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Das, Jishnu
9
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7
Discussion paper / Centre for Economic Policy Research
5
Journal of business research : JBR
4
Economics of education review
2
European journal of marketing : EJM
2
Journal of health economics
2
Journal of public economics
2
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2
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2
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
Handbook of the economics of education : volume 2
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of accounting and public policy
1
Journal of consumer marketing
1
Journal of contemporary accounting & economics
1
Journal of institutional and theoretical economics : JITE
1
Marketing intelligence & planning
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The Scandinavian journal of economics
1
The economic journal : the journal of the Royal Economic Society
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
42
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1
Is it better to kill two birds with one stone? : internal control audit quality and qudit costs for integrated versus nonintegrated audits
Gunn, Joshua L.
;
Li, Chan
;
Liao, Lin
;
Zhou, Shan
- In:
The accounting review : a publication of the American …
98
(
2023
)
1
,
pp. 251-283
Persistent link: https://www.econbiz.de/10014234226
Saved in:
2
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
3
Academic mobility in US public schools : evidence from nearly 3 million students
Austin, Wes
;
Figlio, David N.
;
Goldhaber, Daniel D.
; …
- In:
Journal of public economics
228
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014543758
Saved in:
4
Financial reporting quality and auditor dismissal decisions at companies with common directors and auditors
Fan, Yangyang
;
Gunn, Joshua L.
;
Li, Chan
;
Shao, Jun
- In:
Contemporary accounting research : the journal of the …
39
(
2022
)
3
,
pp. 1871-1904
Persistent link: https://www.econbiz.de/10013464864
Saved in:
5
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
6
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
7
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
8
Hospital competition in a national health service : evidence from a patient choice reform
Brekke, Kurt R.
;
Canta, Chiara
;
Siciliani, Luigi
; …
- In:
Journal of health economics
79
(
2021
),
pp. 1-23
Persistent link: https://www.econbiz.de/10013191490
Saved in:
9
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
10
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
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