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~accessRights:"restricted"
~person:"Balaji, M. S."
~person:"Li, Chan"
~person:"Rivkin, Steven G."
~person:"Rockoff, Jonah E."
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Dienstleistungsqualität
33
Service quality
33
Lehrkräfte
12
Teaching profession
12
Customer satisfaction
10
Estimation
10
Kundenzufriedenheit
10
Schätzung
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Bildungsniveau
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Fee (Remuneration)
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Honorar
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Interaction quality
3
Job performance
3
Labour mobility
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Measurement
3
Messung
3
Occupational qualification
3
Qualifikation
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School of general education
3
Service failure
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Balaji, M. S.
Li, Chan
Rivkin, Steven G.
Rockoff, Jonah E.
Han, Heesup
28
Propper, Carol
21
Prentice, Catherine
20
Siciliani, Luigi
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Straume, Odd Rune
13
Zhang, Min
13
Bruhn, Manfred
12
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Lu, Susan Feng
11
Pathak, Parag A.
11
Roy, Sanjit
11
Shahin, Arash
11
Sharma, Piyush
11
Wong, IpKin Anthony
11
Guchait, Priyanko
10
Gustafsson, Anders
10
Hanks, Lydia
10
Hollebeek, Linda D.
10
Park, Jungkun
10
Pittman, Jeffrey A.
10
So, Kevin Kam Fung
10
Sparks, Beverley
10
Wirtz, Jochen
10
Xu, Xun
10
Yi, Youjae
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Brekke, Kurt R.
9
Das, Jishnu
9
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7
Journal of business research : JBR
4
Economics of education review
2
European journal of marketing : EJM
2
The American economic review
2
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2
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
Discussion paper / Centre for Economic Policy Research
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Handbook of the economics of education : volume 2
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of accounting and public policy
1
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1
Journal of contemporary accounting & economics
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Journal of public economics
1
Marketing intelligence & planning
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Technological forecasting & social change : an international journal
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The Cornell hospitality quarterly
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The economic journal : the journal of the Royal Economic Society
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ECONIS (ZBW)
33
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1
Is it better to kill two birds with one stone? : internal control audit quality and qudit costs for integrated versus nonintegrated audits
Gunn, Joshua L.
;
Li, Chan
;
Liao, Lin
;
Zhou, Shan
- In:
The accounting review : a publication of the American …
98
(
2023
)
1
,
pp. 251-283
Persistent link: https://www.econbiz.de/10014234226
Saved in:
2
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
3
Financial reporting quality and auditor dismissal decisions at companies with common directors and auditors
Fan, Yangyang
;
Gunn, Joshua L.
;
Li, Chan
;
Shao, Jun
- In:
Contemporary accounting research : the journal of the …
39
(
2022
)
3
,
pp. 1871-1904
Persistent link: https://www.econbiz.de/10013464864
Saved in:
4
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
5
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
6
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
7
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
8
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
9
What's in a name? : initial evidence of U.S. audit partner identification using difference-in-differences analyses
Cunningham, Lauren M.
;
Li, Chan
;
Stein, Sarah E.
; …
- In:
The accounting review : a publication of the American …
94
(
2019
)
5
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012121929
Saved in:
10
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
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